Store Leader Retail - High -End décor/textile/fabric experience

Menlo Park, Pretoria

Salary: R25 000 - R30 000 CTC, Plus Comm +Benefits

Market sector leading supplier of premium-quality High -End décor/textile/fabric, rugs, wallpaper, and homeware, defined by elegance, and serving both local and international markets with refined, design-led interior solutions.

REQUIREMENTS

National Senior Certificate (Matric).

• At least 3 to 5 years of sales and store leadership experience within a retail environment (preferably working with luxury or homeware brands).

• Honesty and integrity in handling cash and store finances.

• Deep knowledge of homeware or a passionate interest in interior decor field.

• Experience in conducting and managing regular stock takes.

• Excellent communication and interpersonal skills.

• Point of Sale (POS) system proficiency.

• Highly sales-driven and customer-service orientated.

  Main Duties & Responsibilities

  The duties are categorized by Key Performance Areas (KPAs) as outlined across the six pages of the job document:

   1. Sales & Budget Management

  • Meet monthly and quarterly store sales targets.

  • Set daily, weekly, and monthly targets for the team.

  • Actively upsell to retail clients and cross-sell products to trade clients.

  • Train staff on new products and motivate an active selling culture.

  • Manage product availability, ensuring top-selling items are well represented.

   

  2. Store Operations & Standards

  • Enforce store policies, hygiene, and OHSA safety standards.

  • Merchandise store displays and window layouts according to company Style Guides.

  • Manage the daily opening and locking up of the store using checklists.

  • Take action on old, slow-moving, or damaged inventory.

   

  3. Customer Satisfaction

  • Deliver professional, prompt service and give expert product care advice.

  • Resolve client complaints and queries on the same day.

  • Manage customer back-orders, credits, and approvals (appro policy).

  • Maintain an updated client profile database and invite customers to new product launches.

   

  4. Stock & Consignment Management.

  • Maintain accurate inventory quantities (data integrity).

  • Complete regular, precise stock takes and investigate any variances.

  • Process all stock movements through the system on the exact day of transfer.

  • Receive consignment deliveries, check waybills, and report shortages.

   

  5. Team Support

  • Promptly assist internal sales consultants with their trade or retail client queries.

  • Work at least 1 day per month inside the main Hertex showroom to bridge product knowledge.

   

  6. Finance & Administration

  • Perform daily cash ups, invoice reconciliations, and handle banking allocations.

  • Resolve client account queries before finalizing any sales transactions.

  • Sign off weekly RMS reports (voids, cash ups, refunds, and petty cash).

   

  7. General Ad Hoc)

  • Maintain professional etiquette and protect business confidentiality.

  • Submit performance reports to management within designated deadlines.

Passionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality.

This role is for you.

Apply with LUMINA Personnel

Subject line: Store Lead PTA